Reference

vivo4d Privacy Policy for Your Account

The vivo4d Privacy Policy shows what we collect when you open an account, sign in on mobile, or use DANA and QRIS, and why each detail is needed.

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PRIVACY HELP PATH

Get Help With A Privacy Request

A clear support route helps when you need to ask about a stored detail, correct an account record or question a wallet reference. From the privacy contact path, include your registered phone number, the request type and any relevant date; we use those details to locate the right record without asking you to send a full payment credential. Our support team can also explain how a request affects account access.

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Account request

Use the privacy contact path after signing in, or identify your registered phone number when access is unavailable. We match the request to your account before discussing stored details.

Wallet question

For DANA, OVO, GoPay or QRIS references, share the transaction date and status rather than a PIN or password. We can trace the record while keeping secret credentials private.

Access concern

If a device or login event looks unfamiliar, tell our support desk which device path you used and when. We can review the account signal and explain the next verification step.

CONTROLLED DATA PRACTICE

What Our Privacy Process Covers

We apply the Privacy Policy at the points where your account creates a record: registration, phone verification, sign-in, wallet status and support contact.

Account records

During account creation, we collect the details needed to identify your account and complete the stated access step. Phone verification connects the record to the number you provide.

Device signals

We may record browser type, device details, session time and login events. These signals help us spot unusual access when you move between mobile and desktop.

Cookie choices

Cookies can keep a session active, remember selected settings and help us understand which policy page was opened. Your browser controls can limit cookies, though sign-in functions may change.

Account security

We do not ask for your password, PIN or wallet secret through a privacy request. Keep those credentials private and contact us if an unfamiliar sign-in appears.

Retention periods

We keep account, device and transaction records only as long as their stated purpose or a lawful recordkeeping need requires. When no longer needed, records are removed or separated.

Changes and contact

You can ask us to access, correct or clarify personal details through the privacy contact path. Include enough account context for verification, but never send a password or wallet PIN.

Privacy Policy Answers For Your Account

These Privacy Policy answers address the searches we hear around account records, device use and Indonesian wallet references. Read them before opening an account, then use the privacy contact path if your situation needs a record-specific answer. Access and eligibility depends on local law.

The vivo4d Privacy Policy covers account details, phone verification, device signals, cookies, wallet references, support requests, retention and the ways you can ask to access or correct your data.

Our Privacy Policy explains that your phone number supports account identification and the clear verification step before account access. It also helps us match a privacy request to the correct account.

Yes. The Privacy Policy covers transaction references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity when those references relate to your account request.

We may record device type, browser details, session timing and login events. The Privacy Policy says these signals help protect account access and investigate unusual activity across mobile and desktop.

Use our privacy contact path and state the account detail you want corrected. Include your registered phone number and useful context, but do not send a password, PIN or wallet secret.

The Privacy Policy sets retention by purpose and lawful recordkeeping need. Account, device and transaction records are not kept indefinitely; records may be removed or separated when no longer needed.

You can request access to personal details connected with your account through the privacy contact path. We first verify the request, then explain the relevant record and any lawful restriction.

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